Help for AI lookbook generation.

Use a clear garment photo with the full item visible, even lighting, and minimal background clutter. If the category or fit is wrong, include the garment type and a screenshot when contacting support.

If a generation fails, ONMODEL is designed to refund credits automatically when the backend reports a failed job. Contact support with the approximate time, garment type, and what happened.

Credit and membership purchases are processed by Apple on iOS and macOS or by Google Play on Android and delivered by the secure backend. If an entitlement does not appear, first use Restore & Sync, then send the app name, product, approximate purchase time, platform, and device details.

If PDF, PNG/JPG sets, or social crops do not export correctly, contact support with the lookbook name, selected shots, device model, platform, and OS version.