When you start interpreting after giving consent, microphone audio is sent to OpenAI to produce translated text. CounterTalk does not save audio recordings. The microphone stops when you end the session or revoke microphone access. Translation can be wrong; avoid unnecessary sensitive information.
When you add or retry translation of a custom quick phrase, the phrase text and selected languages are sent to OpenAI after AI-processing consent. The translated phrase is cached on your device.
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Saved information
Language and appearance settings, quick phrases, and optional text history are saved on your device. Text history is off by default. When you enable it, completed transcript lines remain until you delete them or clear the app’s data. Account and service records include an authentication identifier, verified email when linked, device/install identifiers, consent, subscription status, time credits, and usage duration. Audio and transcripts are not included in usage logs or crash logs.
If you confirm a translation report, only the selected original and translated text, language tags, and your service identifier are sent to CounterTalk for review. Reports are deleted within 30 days by the scheduled cleanup, or when you delete all CounterTalk data. Exporting history creates a temporary CSV file on your device; export caches are cleared the next time the app starts or when you delete all data. Copies you save or share outside the app are controlled by you and the receiving app.
A CounterTalk-specific Device ID identifies your device for the one-time five-minute welcome allowance and support requests. It can be copied in Settings. A one-way device/account claim remains after data deletion to prevent repeated grants; it contains no email, audio, or conversation text. Device resets and system changes may change this identifier.
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Providers and international processing
OpenAI processes conversation audio and generated text for translation. Supabase provides authentication, service records, and storage in the United States. Apple and Google handle store purchases; we receive verification and subscription information, not full payment-card details. These providers apply their own security and retention terms; this policy does not promise zero retention by a provider. Using the service involves transferring the listed data to these providers in the United States.
Optional voice input for feedback uses Apple or Google speech recognition, which may process audio online under the platform provider’s terms. CounterTalk receives the text you choose to submit and does not save dictation audio.
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Purpose and retention
We use this information to interpret speech, keep your time balance, verify purchases, recover access, prevent duplicate credits and fraud, and handle support requests. We do not sell your information or use conversation content for advertising. Account and usage records are retained while needed to provide the service or resolve billing and support issues, then deleted in response to the applicable deletion request, subject to legally required retention.
To control service costs, we keep numeric provider-usage and cost records, without audio or transcript text. Detailed reservations older than 93 days are eligible for cleanup during settlement. Deleting CounterTalk data removes their account link; aggregate cost totals remain for accounting and service limits.
Feedback text, category, CounterTalk account/device ID, app version, platform, and display language are stored in our private support inbox for up to 90 days or until you delete your CounterTalk data. No automatic support email is sent by the app. Minimal account ownership and purchase-security records remain after app-data deletion to prevent account takeover and incorrect receipt reassignment.
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Your choices and deletion
You can stop the microphone, revoke its permission, leave text history off, delete individual saved conversations, or select Delete all my data in Settings. That action removes CounterTalk account data and local content. A minimal transaction fingerprint without your user ID is retained to prevent the same deleted purchase from being credited again. The shared SW Cosmos sign-in identity and data in other SW Cosmos apps remain. Contact us to request deletion of that shared identity or exercise access, correction, or deletion rights. Deleting data does not cancel an Apple or Google subscription; cancel it in the store first if you want to stop renewal.
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This website and support email
Vercel hosts this website and processes network request information to deliver and secure it. The SW Cosmos website uses Google Analytics to understand page visits and device/browser information; Google may use cookies and process network identifiers and approximate location. This website does not receive your in-app conversation history. Browser privacy controls can limit cookies and tracking.
When you email support, we receive your email address, message, and any attachments you choose to send. We use them to respond and resolve your request. Share only information needed for help, and remove customer names or other sensitive content from screenshots.
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Contact and changes
Email info@swcosmos.com with “CounterTalk privacy”. Do not send passwords or sign-in codes. We will update this policy when processing changes and request additional consent when required.