Misenlume Support
Help with edits, credits, and your account.
Generation, purchase, privacy, notification, and account support from SW Cosmos Inc.
Email Misenlume supportTroubleshooting
Start with the closest topic.
A generation is still running
After the server accepts a job, it continues even if you close Misenlume. Reopen the app to restore its status. If notifications are allowed, Misenlume can notify you when the result or refund is ready.
A generation failed
A failed paid generation is designed to refund the charged credits automatically and exactly once. Refresh History or use Sync credit balance. If the balance is still wrong, send Payment feedback with the related job selected.
Credits on another iPhone
Connect the same Apple or email account, open Credits, and use Sync credit balance. Consumable credits are kept in Misenlume’s secure server ledger and do not expire.
Photo privacy or AI processing
Misenlume removes EXIF and GPS metadata from the upload copy. It sends the selected photo and scene instructions to fal.ai only after you give permission for that generation. See the Privacy Policy for retention and provider details.